Customer Service Associate - Work from home

Job Description:

We are seeking a dedicated and confident Customer Service Associate to join our team at Saudi Airlines. This is a full-time remote position based in Riyadh, SA at the Associate level. The ideal candidate will have at least 2 years of experience in customer service.

Responsibilities: - Engage with customers via phone, email, and chat to provide exceptional customer service - Manage and resolve customer complaints in a professional and timely manner - Process reservations, cancellations, and changes in accordance with company policies - Educate customers on flight options, schedules, and booking procedures - Collaborate with other departments to ensure customer satisfaction and resolve any issues - Stay up-to-date on airline policies, procedures, and promotions to provide accurate information to customers - Assist with special requests and accommodations for customers with specific needs - Maintain accurate records of customer interactions and transactions - Meet and exceed customer satisfaction goals and metrics

Requirements: - 2+ years of experience in customer service - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and manage time effectively - Innovative mindset and strong negotiation skills - Proficient in Microsoft Office and customer service software - Bachelor's degree in a related field is a plus - Must have a dedicated home office setup with high-speed internet access

Benefits: - Relocation allowance for qualified candidates - Paid sick leave - Joining Bonus for successful candidates

Working Environment: Saudi Airlines is committed to cultivating leaders who foster inclusivity and mentorship. We provide a supportive and collaborative work environment where everyone has the opportunity to grow and succeed.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Saudi Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.