Remote Customer Service Manager

Job Description

Herfy Food Services Co is seeking a Remote Customer Service Manager to join our team in Riyadh, SA. As a full-time Associate Level position, the Remote Customer Service Manager will be responsible for overseeing and managing the customer service team to ensure excellent customer service delivery.

Responsibilities: - Develop and implement customer service policies and procedures - Train and supervise the customer service team - Set and monitor team performance goals - Handle escalated customer complaints and issues - Analyze customer feedback and implement improvements - Monitor customer service metrics and develop reports for management - Collaborate with other departments to ensure a seamless customer experience - Stay updated on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 5 years of experience in customer service management - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Reliable and resilient personality traits - Cooperativeness and attention to detail as soft skills - Ability to work remotely and manage a team effectively - Proficiency in customer service software and tools

Benefits: - Company equipment provided for remote work - Dental insurance coverage - Medical coverage benefits for employees

Working Environment: At Herfy Food Services Co, we encourage curiosity and questioning to fuel innovation and growth. We provide a supportive and collaborative work environment where employees are empowered to thrive and succeed.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Herfy Food Services Co is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate based on race, gender, sexual orientation, religion, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.