Remote Customer Service Manager

Zamil Industrial Investment Company is seeking a highly experienced and motivated Remote Customer Service Manager to join our team. As a leading industrial investment company in Mecca, SA, we are committed to providing top-notch customer service to our clients across the globe.

Responsibilities: - Manage a team of remote customer service representatives, providing leadership and guidance to ensure excellent customer service delivery - Develop and implement customer service policies and procedures to enhance the overall customer experience - Monitor and evaluate the performance of the customer service team, providing feedback and coaching as needed - Handle escalated customer inquiries and issues, resolving them in a timely and professional manner - Collaborate with other departments to ensure seamless communication and alignment on customer service initiatives - Analyze customer feedback and data to identify areas for improvement and implement strategies to enhance customer satisfaction

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in customer service, with at least 2 years in a managerial role - Strong leadership skills with the ability to motivate and inspire a remote team - Excellent communication and interpersonal skills - Attention to detail and the ability to prioritize tasks effectively - Proven track record of meeting and exceeding customer service goals - Reliable and self-motivated individual with a passion for delivering exceptional customer service

Personality traits: reliable, motivated Soft skills: attention to detail, leadership

Benefits: - Retirement plan - Travel & spending expenses - Paid sick leave

Working environment: At Zamil Industrial Investment Company, we prioritize quality in all aspects of our work, products, and services. We are committed to providing a supportive and collaborative work environment where employees can grow and succeed.

Equal opportunity statement: Zamil Industrial Investment Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to building a diverse and inclusive workplace where all employees feel welcome and respected.

Deadline to apply: 2024-05-31

If you meet the requirements and are interested in this exciting opportunity, please submit your resume and cover letter to [email protected] . We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.