Customer Service Manager

Job Description:

Arabian Pipes Company is currently seeking a Customer Service Manager to join our team in Mecca, SA. The ideal candidate will have at least 5 years of experience in customer service management and possess a strong ability to adapt and work hard in a fast-paced environment. The Customer Service Manager will be responsible for overseeing all customer service operations, ensuring high levels of customer satisfaction, and implementing strategies to improve customer experience.

Responsibilities: - Develop and implement customer service policies and procedures - Manage a team of customer service representatives - Handle escalated customer complaints and issues - Monitor customer service metrics and analyze data to identify trends and areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Develop and implement training programs for customer service staff - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in business administration or a related field - 5+ years of experience in customer service management - Strong communication and leadership skills - Excellent problem-solving abilities - Ability to work well under pressure and meet deadlines - Teamwork and creativity skills - Adaptability and hardworking nature

Benefits: - Gym membership - Dental insurance - Paid overtime

Working Environment: At Arabian Pipes Company, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing exceptional customer service and ensuring customer satisfaction is always our top priority.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: Arabian Pipes Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.