Customer Service Representative

We are looking for a resilient and reliable Customer Service Representative to join our team at Panda Retail Company in Medina, SA. As an Associate Level member of our team, you will be responsible for providing exceptional customer service to our clients and assisting them with any inquiries or issues they may have.

Responsibilities: 1. Responding to customer inquiries via phone, email, and in person 2. Resolving customer complaints in a professional and timely manner 3. Processing customer orders and returns accurately 4. Maintaining a high level of product knowledge to assist customers effectively 5. Collaborating with other team members to ensure a seamless customer experience 6. Keeping accurate records of customer interactions and transactions 7. Assisting with general administrative duties as needed

Requirements: 1. 3 years of experience in customer service or a related field 2. Strong communication and interpersonal skills 3. Excellent planning and organizational skills 4. Ability to handle stressful situations with ease 5. Proficient in Microsoft Office Suite 6. Ability to work efficiently both independently and as part of a team 7. Prior experience in retail or e-commerce is a plus

Benefits: 1. Free food provided during working hours 2. Gym membership 3. Free accommodation for out-of-town employees

Working Environment: At Panda Retail Company, you will have the opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions. You will work in a collaborative and supportive environment where your contributions are valued and recognized.

Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 13, 2024

If you meet the requirements and are excited to join a dynamic and innovative team, we encourage you to apply for the Customer Service Representative position at Panda Retail Company. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.