Customer Service Representative - Work from home

Fitaihi Holding Group is currently seeking a passionate and resilient Customer Service Representative to join our team and work remotely from home in Riyadh, Saudi Arabia. As an Associate level position, the ideal candidate will have at least 2 years of experience in customer service.

Responsibilities: 1. Respond to customer inquiries and complaints via phone, email or chat in a professional and timely manner 2. Provide information about products and services, take orders, and process returns or exchanges 3. Resolve customer issues and complaints with empathy and efficiency 4. Collaborate with other departments to ensure customer satisfaction and retention 5. Maintain customer records and database accurately 6. Identify and analyze trends and provide feedback to management for continuous improvement 7. Lead by example in providing exceptional customer service and support to the team

Requirements: 1. 2 years of experience in customer service 2. Excellent communication skills, both written and verbal 3. Strong analytical skills and attention to detail 4. Leadership skills to guide and motivate team members 5. Ability to work independently and as part of a team 6. Proficiency in Microsoft Office and CRM software 7. High school diploma or equivalent

Personality traits: passionate, resilient Soft skills: analysis, leadership

Benefits: 1. Travel opportunities 2. Paid Time Off (PTO) 3. Company equipment provided

Working environment: At Fitaihi Holding Group, we embrace a culture that challenges norms and encourages bold thinking. Our team works collaboratively to achieve exceptional results and provide the best possible service to our customers.

Deadline to apply: July 1, 2024

Equal opportunity statement: Fitaihi Holding Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.