Customer Service Specialist

Job Description:

As a Customer Service Specialist at Dallah Healthcare Company, you will be responsible for providing exceptional customer service to our clients and patients. You will serve as the main point of contact for all inquiries, complaints, and feedback, ensuring that each interaction is handled professionally and efficiently. In addition, you will work closely with other departments to address any issues or concerns that may arise.

Responsibilities: 1. Respond to customer inquiries via phone, email, and in-person in a timely and professional manner. 2. Resolve customer complaints and concerns effectively and efficiently. 3. Coordinate with other departments to address customer issues and follow up on resolutions. 4. Process orders, returns, and exchanges in accordance with company policies. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on company products and services to provide accurate information to customers. 7. Collaborate with colleagues to improve overall customer service processes and procedures. 8. Meet and exceed customer satisfaction goals and targets.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Motivated and dedicated individual with a strong work ethic. 3. Excellent communication and interpersonal skills. 4. Ability to negotiate and resolve conflict effectively. 5. Adaptability and flexibility in a fast-paced environment. 6. Proficient in Microsoft Office and CRM software. 7. High school diploma or equivalent required; additional education or certification is a plus.

Benefits: - Remote work flexibility - Employee discounts - Dental insurance

Working Environment: At Dallah Healthcare Company, we strive to create a positive and inclusive working environment where employees are encouraged to build strong connections and treat colleagues like an extended family. Our team values collaboration, respect, and diversity in all aspects of our work.

Equal Opportunity Statement: Dallah Healthcare Company is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We welcome applicants from all backgrounds and encourage diversity in our workforce.

Deadline to Apply: 2024-05-13

Join our team as a Customer Service Specialist and make a difference in the healthcare industry with Dallah Healthcare Company in Mecca, Saudi Arabia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.