Customer Success Assistant

Job Description:

As a Customer Success Assistant at Saudi Binladin Group, you will play a crucial role in ensuring our customers have a positive experience with our products and services. You will be responsible for managing customer inquiries, resolving issues, and proactively identifying opportunities to enhance customer satisfaction. This role requires a high level of communication skills, strategic planning, and a strong ability to work in a fast-paced environment.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and escalate to the appropriate team members when necessary - Proactively reach out to customers to gather feedback and identify potential areas for improvement - Collaborate with cross-functional teams to improve the customer experience - Assist in the development of customer success strategies and initiatives - Maintain accurate records of customer interactions and transactions - Work closely with the Customer Success Manager to achieve department goals and objectives

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 4 years of experience in customer service or a related field - Strong communication skills, both verbal and written - Excellent strategic planning abilities - Energetic and motivated personality traits - Ability to work well in a team environment - Proficiency in Microsoft Office Suite - Experience with CRM software is a plus

Benefits: - Medical coverage - Vision insurance - Paid sick leave

Working Environment: Saudi Binladin Group promotes equality and fairness for all employees. Our working environment is inclusive and supportive, providing opportunities for professional growth and development.

Deadline to Apply: 2024-05-13

Equal Opportunity Statement: Saudi Binladin Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.