Customer Success Assistant

We are seeking a dynamic and driven Customer Success Assistant to join our team at the National Shipping Company of Saudi Arabia in our Jeddah office. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or a related field.

Responsibilities: - Serve as the primary point of contact for customers, addressing inquiries and resolving issues in a timely and professional manner - Work closely with the sales team to onboard new customers and ensure a smooth transition to our shipping services - Develop and maintain strong relationships with customers to drive retention and loyalty - Monitor customer accounts and proactively identify opportunities to upsell or cross-sell additional services - Collaborate with internal teams to improve overall customer satisfaction and experience - Analyze customer data and feedback to identify trends and areas for improvement - Provide support for special projects and initiatives as needed

Requirements: - Bachelor's degree in business, marketing, or a related field - Excellent written and verbal communication skills in Arabic and English - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Creativity and innovation in developing customer engagement strategies - Strong negotiation skills to handle challenging situations with customers - Proficiency in Microsoft Office suite and CRM software

Personality traits: - Driven: Motivated to succeed and exceed customer expectations - Energetic: Enthusiastic and proactive in engaging with customers

Benefits: - Paid Time Off (PTO) - Retirement plan - Medical coverage

Working environment: At the National Shipping Company of Saudi Arabia, we foster transparency and open dialogue for effective communication at all levels. We believe in a collaborative and supportive work environment where every team member has the opportunity to contribute and grow.

Deadline to apply: 2024-05-13

Equal opportunity statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.