Customer Success Assistant

Job Description:

Savola Group is seeking a dedicated and hardworking Customer Success Assistant to join our team in Medina, SA. This entry-level position offers the opportunity to work in a fast-paced and dynamic environment, supporting our customer success team in delivering exceptional service to our clients.

Responsibilities: - Assist with onboarding new customers and providing training and support on our products and services - Respond to customer inquiries and resolve issues in a timely and professional manner - Coordinate with internal teams to ensure customer needs are met and exceeded - Analyze customer data and feedback to identify trends and opportunities for improvement - Assist in developing and delivering presentations to clients and stakeholders - Collaborate with the sales and marketing teams to drive customer retention and growth initiatives - Maintain accurate records of customer interactions and transactions

Requirements: - No prior experience required, but a strong willingness to learn and grow in a customer-facing role - Excellent communication and interpersonal skills - Creative problem-solving abilities - Strong presentation skills - Ability to work well in a team environment - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in business, marketing, or related field preferred

Benefits: - Free food provided at the office - Parental leave for new parents - Paid time off for vacation and personal days

Working Environment: Our team at Savola Group leverages data to inform decisions and drive strategic initiatives, providing a collaborative and data-driven approach to customer success.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Savola Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.