Customer Success Assistant - Work from home

Job Description:

We are looking for a passionate and adaptable Customer Success Assistant to join our team at Saudi Binladin Group. As a Customer Success Assistant, you will be responsible for providing exceptional customer service and support to our clients. This is a work from home position based in Riyadh, SA.

Responsibilities: - Communicate with customers through various channels, including phone, email, and chat to provide assistance and resolve issues - Build strong relationships with customers to ensure their satisfaction and retention - Analyze customer feedback and data to identify areas for improvement and make recommendations for enhancing the customer experience - Collaborate with internal teams, such as sales and product development, to address customer needs and concerns - Assist in creating training materials and resources for customers - Provide feedback to management on customer trends and issues

Requirements: - 1 year of experience in customer service or a related field - Strong communication skills, both written and verbal - Strong analytical skills with the ability to interpret data and make recommendations - Passion for helping customers and delivering exceptional service - Ability to adapt to changing situations and prioritize tasks effectively

Benefits: - Vision insurance - Training & professional development opportunities - Parental leave

Working Environment: As a Customer Success Assistant at Saudi Binladin Group, you will thrive in a high-energy workplace focused on delivering impactful results. You will have the opportunity to work independently from home while still being part of a supportive team.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Saudi Binladin Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.