Customer Success Associate

Job Description:

Jarir Marketing Company is seeking a motivated and dedicated Customer Success Associate to join our team in Medina, SA. As a Customer Success Associate, you will be responsible for ensuring the success and satisfaction of our customers. This role requires strong communication skills, a customer-centric mindset, and the ability to work independently to drive results.

Responsibilities: - Serve as the main point of contact for customers, addressing any inquiries, concerns, or issues in a timely and professional manner - Proactively reach out to customers to ensure their needs are being met and to upsell additional products or services - Build strong relationships with customers to increase loyalty and retention rates - Collaborate with other teams within the company to resolve customer issues and improve overall customer experience - Analyze customer data and feedback to identify trends and opportunities for improvement - Provide input on new product development and enhancements based on customer feedback - Contribute to the development of customer success strategies and initiatives

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 2 years of experience in customer service, account management, or sales - Hardworking and independent with a strong work ethic - Excellent communication and interpersonal skills - Innovative and proactive in finding solutions to customer problems - Strong decision-making skills and ability to prioritize tasks effectively

Benefits: - Paid overtime for additional hours worked - Paid sick leave for health-related absences - Remote work flexibility to support work-life balance

Working Environment: At Jarir Marketing Company, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering exceptional customer service and fostering strong relationships with our clients.

Equal Opportunity Statement: Jarir Marketing Company is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.