Customer Success Associate - Work from home

As a Customer Success Associate at the National Shipping Company of Saudi Arabia, you will play a crucial role in ensuring customer satisfaction and retention. This is a full-time, work-from-home position based in Mecca, SA at the Associate level with a minimum of 2 years of experience.

Responsibilities: - Proactively engage with customers to understand their needs and provide solutions to enhance their experience. - Develop relationships with key stakeholders to ensure client satisfaction and retention. - Monitor customer accounts and provide timely updates on their status. - Collaborate with cross-functional teams to resolve customer issues and escalations. - Identify opportunities for upselling and cross-selling products or services. - Analyze customer data to identify trends and make recommendations for improvements. - Conduct regular check-ins with customers to gather feedback and address any concerns. - Provide training and support to customers on the company's products and services.

Requirements: - Strong communication and interpersonal skills. - Demonstrated ability to build and maintain relationships with customers. - Proven track record of meeting or exceeding customer satisfaction goals. - Proficiency in CRM software and Microsoft Office Suite. - Experience in a customer-facing role is preferred. - Bachelor's degree in Business Administration or a related field is a plus. - Driven and hardworking personality traits. - Strong strategic planning and people management skills.

Benefits: - Gym membership - Paid Time Off (PTO) - Remote work flexibility

Working environment: Our team is dedicated to understanding and exceeding customer expectations. You will have the opportunity to work closely with a diverse group of professionals who are passionate about delivering exceptional service.

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws.

Deadline to apply: 2024-06-27

If you meet the requirements and are ready to take on the challenge of being a Customer Success Associate at a leading shipping company, we encourage you to apply today. Join our team and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.