Customer Success Manager - Work from home

Alinma Tokio Marine Company is seeking a dynamic and experienced Customer Success Manager to join our team on a full-time basis, working remotely from home in Jeddah, SA.

As a Customer Success Manager, you will be responsible for building strong relationships with our clients to ensure their ongoing satisfaction and success with our products and services. You will serve as the main point of contact for customers, providing guidance, support, and solutions to their needs and concerns. Your primary goal will be to drive customer loyalty, retention, and advocacy through proactive engagement and personalized interactions.

Responsibilities: - Develop and maintain strong relationships with key clients, understanding their business objectives and challenges - Conduct regular check-ins and meetings with clients to identify and address any issues or opportunities for improvement - Collaborate with internal teams to ensure the smooth implementation and adoption of our products and services - Monitor customer usage and engagement metrics to proactively prevent churn and drive customer success - Provide product training and support to customers as needed - Advocate for customers within the organization to ensure their needs are met and issues are resolved promptly - Gather and share customer feedback and insights to help drive product development and improvements - Meet or exceed key performance indicators related to customer satisfaction, retention, and growth

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 7+ years of experience in a customer-facing role, preferably in a SaaS or technology company - Strong communication and interpersonal skills - Proven track record of managing complex client relationships and driving customer success - Reliable and independent work ethic - Strong teamwork and time management skills - Ability to thrive in a fast-paced, dynamic environment

Benefits: - Vision insurance - Paid Time Off (PTO) - Gym membership

Working Environment: At Alinma Tokio Marine Company, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Alinma Tokio Marine Company is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: May 31, 2024

If you meet the requirements and are interested in this exciting opportunity, we encourage you to apply and join our team of dedicated professionals committed to customer success and excellence.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.