Customer Success Officer

Job Description:

We are looking for a dynamic and ambitious Customer Success Officer to join our team at Saudi Arabian Fertilizer Company in Mecca, Saudi Arabia. As a Customer Success Officer, you will be responsible for ensuring the satisfaction and success of our customers by building strong relationships and providing exceptional service. This role is a vital part of our company's success, as customer retention and loyalty are key to our growth and profitability.

Responsibilities: 1. Develop and maintain strong relationships with customers, addressing their concerns and ensuring their needs are met. 2. Drive customer engagement and satisfaction through strategic planning and effective communication. 3. Collaborate with cross-functional teams to ensure a seamless customer experience from onboarding to ongoing support. 4. Analyze customer data and feedback to identify trends and opportunities for improvement. 5. Proactively reach out to customers to gather feedback, share updates, and offer personalized support. 6. Work closely with sales and marketing teams to identify upsell and cross-sell opportunities. 7. Monitor customer health metrics and take proactive steps to prevent churn. 8. Provide regular reports and updates to management on customer success metrics and initiatives.

Requirements: 1. Bachelor's degree in Business Administration or relevant field. 2. Minimum of 2 years of experience in customer success or related roles. 3. Energetic and driven personality with a passion for customer satisfaction. 4. Strong emotional intelligence and interpersonal skills. 5. Proven experience in strategic planning and problem-solving. 6. Excellent communication and presentation skills. 7. Ability to work effectively in a fast-paced and collaborative environment. 8. Proficiency in CRM software and Microsoft Office suite.

Benefits: - Profit sharing - Parental leave - Paid Time Off (PTO)

Working Environment: At Saudi Arabian Fertilizer Company, we pride ourselves on being a company that transcends borders and promotes collaboration on a global scale. Our diverse team of professionals works together to achieve our shared goals, while fostering a culture of innovation and inclusivity.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Saudi Arabian Fertilizer Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.