Customer Success Officer - Work from home

Job Description:

Saudi Post is seeking a motivated and experienced Customer Success Officer to join our team. This position is full-time and allows for remote work from home in Medina, Saudi Arabia. As a Customer Success Officer, you will be responsible for ensuring the overall satisfaction and retention of our customers.

Responsibilities: - Serve as the main point of contact for customers, addressing any inquiries, issues, or feedback in a timely and efficient manner - Build strong relationships with customers to understand their needs and identify opportunities for upselling and cross-selling - Monitor customer usage and engagement to proactively identify potential churn risks and implement strategies to increase customer retention - Collaborate with the sales and marketing teams to develop customer success strategies and tactics - Provide product demonstrations and training sessions to customers to ensure they are maximizing the benefits of our products and services - Collect and analyze customer feedback to drive product improvements and business growth - Meet and exceed customer satisfaction goals and metrics set by the company

Requirements: - 4 years of experience in a customer success or similar role - Strong communication and interpersonal skills - Confident and reliable personality traits - Ability to think critically and innovate solutions to complex problems - Proven track record of meeting and exceeding customer retention goals - Bachelor's degree in Business Administration, Marketing, or related field - Familiarity with CRM systems and customer success tools - Fluent in both English and Arabic

Benefits: - Paid sick leave - Paid Time Off (PTO) - Company transportation

Working Environment: At Saudi Post, we strive to pursue excellence in every endeavor, setting a high standard for achievement. As a Customer Success Officer, you will be part of a dynamic and collaborative team that values innovation and customer satisfaction.

Equal Opportunity Statement: Saudi Post is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.