Customer Success Representative

Job Description:

Abdul Latif Jameel Co Ltd is seeking a dedicated and enthusiastic Customer Success Representative to join our team in Medina, SA. As a Customer Success Representative, you will be responsible for building strong relationships with our customers, ensuring their satisfaction, and ultimately contributing to the overall success of our company.

Responsibilities: - Serve as the primary point of contact for customers, addressing any inquiries or concerns in a timely and professional manner - Proactively reach out to customers to gather feedback and identify opportunities for improvement - Work closely with sales and marketing teams to onboard new customers and provide ongoing support - Take ownership of customer issues and follow through to resolution - Maintain accurate records of customer interactions and transactions in our CRM system - Collaborate with internal teams to develop and implement strategies for customer retention and growth - Provide product demonstrations and training to customers as needed

Requirements: - Bachelor's degree in Business, Marketing, or a related field - 3+ years of experience in a customer-facing role - Strong communication and interpersonal skills - Confident and resourceful with a positive attitude - Excellent attention to detail and time management skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software

Benefits: - Joining Bonus - Parental leave - Paid sick leave - Opportunities for career advancement

Working Environment: At Abdul Latif Jameel Co Ltd, we strive to cultivate a sense of ownership and responsibility at every level. We value collaboration, innovation, and respect for diversity. Our team is dedicated to providing exceptional customer service and driving the success of our company.

Equal Opportunity Statement: Abdul Latif Jameel Co Ltd is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome all qualified individuals to apply for our open positions, regardless of race, gender, age, religion, sexual orientation, or disability status.

Deadline to Apply: May 8, 2024

We look forward to welcoming a dynamic and talented Customer Success Representative to our team! Apply now to join our innovative and supportive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.