Remote Customer Support Associate

Job Description: Zain Saudi Arabia is seeking a dedicated and resilient Remote Customer Support Associate to join our team in Riyadh, SA. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients remotely.

Responsibilities: - Respond to customer inquiries, troubleshoot issues, and provide solutions via phone, email, and chat - Maintain a high level of professionalism and customer service at all times - Utilize problem-solving skills to resolve customer complaints and issues in a timely manner - Collaborate with colleagues worldwide to ensure consistent support across all regions - Document customer interactions and feedback for analysis and improvement - Identify and escalate complex issues to the appropriate channels for resolution - Stay up-to-date on product knowledge and industry trends to better assist customers - Contribute to team meetings and training sessions to enhance skills and knowledge

Requirements: - Minimum of 4 years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong leadership abilities to guide customers towards successful outcomes - Proven problem-solving skills to address customer concerns effectively - Ability to work remotely and independently - Proficiency in using customer support software and tools - High school diploma or equivalent required, bachelor's degree preferred

Personality Traits: - Dedicated to providing exceptional customer service - Resilient in the face of challenges and high-pressure situations

Soft Skills: - Leadership skills to guide customers towards solutions - Problem-solving abilities to address customer issues effectively

Benefits: - Free food provided during work hours - Disability insurance coverage - Joining bonus for new employees

Working Environment: - Collaborate with colleagues worldwide, fostering a global village mentality - Opportunities for growth and development within the company

Equal Opportunity Statement: Zain Saudi Arabia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applications from qualified individuals of all backgrounds and experiences.

Deadline to Apply: 2024-05-13

If you meet the requirements and are looking for a challenging and rewarding role in customer support, we encourage you to apply to join our team at Zain Saudi Arabia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.