Customer Support Associate

Job Description:

Bawan Company is seeking a full-time Customer Support Associate to join our team in Jeddah, SA. The ideal candidate will have at least 2 years of experience in customer support roles and possess a resilient and confident personality. This position is at the Associate level and requires excellent soft skills in research and leadership.

Responsibilities: 1. Provide exceptional customer support through various channels including phone, email, and chat. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Conduct research to identify solutions for complex customer problems. 4. Collaborate with other team members to ensure customer satisfaction. 5. Assist in the training and onboarding of new customer support associates. 6. Maintain accurate and detailed records of customer interactions.

Requirements: 1. At least 2 years of experience in customer support roles. 2. Strong communication and problem-solving skills. 3. Ability to work well under pressure and handle challenging situations. 4. Proficiency in Microsoft Office and CRM software. 5. Resilient and confident personality traits. 6. Soft skills in research and leadership.

Benefits: 1. Parental leave for both mothers and fathers. 2. Travel and spending expenses covered for work-related trips. 3. Remote work flexibility for a better work-life balance.

Working Environment: At Bawan Company, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and leadership at all levels of the company.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: Bawan Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.