Remote Customer Support Manager

Job Description:

Arabian Pipes Company is seeking a talented and experienced Remote Customer Support Manager to join our team in Riyadh, SA. As a full-time position at the mid-to-senior level, this role requires a minimum of 6 years of experience in customer support or a related field.

Responsibilities: - Manage a team of remote customer support representatives, providing guidance, training, and support as needed - Develop and implement strategies to improve customer satisfaction and retention - Analyze customer feedback and data to identify trends and areas for improvement - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Monitor key performance indicators and develop action plans to meet or exceed performance targets - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in Business Administration or a related field - Strong leadership skills and the ability to motivate and inspire a remote team - Excellent communication and interpersonal skills - Proven experience in strategic planning and analysis - Passion for providing exceptional customer service - Resourceful problem-solver with the ability to think creatively and adapt to changing situations

Personality traits: Passionate, resourceful Soft skills: Analysis, strategic planning

Benefits: - Relocation allowance for eligible candidates - Parental leave for new parents - Retirement plan for long-term financial security

Working environment: Arabian Pipes Company is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all employees are valued and respected.

Deadline to apply: 2024-05-17

Equal Opportunity Statement: Arabian Pipes Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage qualified candidates of all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.