Customer Support Manager

Job Description:

ACWA Power is seeking a motivated and energetic Customer Support Manager to join our team in Jeddah, SA. As a key member of our customer support team, you will be responsible for managing all aspects of customer relations and support to ensure a seamless and positive experience for our clients.

Responsibilities: - Serve as the main point of contact for all customer inquiries and issues - Manage and oversee a team of customer support representatives - Develop and implement customer support strategies and processes to improve overall customer satisfaction - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments to resolve customer issues in a timely and efficient manner - Conduct regular trainings for customer support team members to enhance their skills and knowledge - Prepare and present regular reports on customer feedback and support metrics to upper management - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in business administration or a related field - Minimum of 5 years of experience in customer support or a related field - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to multitask and prioritize in a fast-paced environment - Highly adaptable and able to work well under pressure - Experience with negotiation and conflict resolution - Proficiency in Microsoft Office Suite and customer support software

Benefits: - Medical coverage - Disability insurance - Gym membership - Competitive salary and bonus opportunities

Working Environment: Join a dynamic team that is at the forefront of the industry, driving innovation and delivering cutting-edge solutions to our clients. Be part of an inclusive and collaborative work environment where your ideas and contributions are valued.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: ACWA Power is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued for their unique perspectives and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.