Customer Support Officer

Job Description:

We are looking for a dedicated and driven Customer Support Officer to join our team at Savola Group in Mecca, SA. As a Customer Support Officer, you will be responsible for providing excellent customer service to our clients, addressing their inquiries and concerns in a timely and professional manner. You will play a key role in ensuring customer satisfaction and maintaining positive relationships with our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat - Resolve customer complaints and issues in a timely and effective manner - Provide product information and assistance to customers - Coordinate with other departments to solve customer problems - Ensure customer satisfaction through effective communication and follow-up - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members - Participate in training and development programs to stay updated on product knowledge and customer service techniques

Requirements: - Bachelor's degree in a relevant field - Minimum of 2 years of experience in customer support or a related field - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work in a fast-paced environment and multitask effectively - Proficiency in Microsoft Office and CRM software - Innovation and research skills to identify opportunities for improving customer service - Strong interpersonal skills and the ability to work well in a team environment - Ability to work with minimal supervision and take initiative

Benefits: - Parental leave - Vision insurance - Retirement plan

Working Environment: At Savola Group, we encourage calculated risk-taking to drive innovation and progress. Our team is dynamic and collaborative, with opportunities for growth and development.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Savola Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.