Remote Customer Support Representative

Job Description:

Saudi Airlines is seeking a dedicated and resourceful Remote Customer Support Representative to join our team in Riyadh, SA. As an Associate-level team member, you will be responsible for providing exceptional customer service to our clients while working remotely.

Responsibilities: 1. Respond to customer inquiries and provide support via phone, email, and online chat. 2. Assist customers with booking flights, making changes to existing reservations, and addressing any issues or concerns. 3. Troubleshoot technical issues with online booking systems and provide guidance to customers in navigating our website. 4. Collaborate with other team members to ensure a seamless customer experience and resolve any escalated issues promptly. 5. Maintain accurate records of customer interactions and transactions. 6. Continuously strive to improve customer satisfaction and provide feedback to management on ways to enhance the overall customer support process.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and as part of a team in a remote setting. 4. Proficiency in using customer service software and online communication tools. 5. Strong problem-solving skills and a commitment to delivering high-quality customer support. 6. Experience in the airline industry is a plus but not required.

Personality Traits: - Dedicated: Must be passionate about providing exceptional customer service and going above and beyond to meet customer needs. - Resourceful: Able to think creatively and find solutions to customer issues efficiently.

Soft Skills: - Communication: Must be able to effectively communicate with customers and team members. - Teamwork: Ability to collaborate with colleagues to achieve common goals and provide a positive work environment.

Benefits: - Company-provided equipment for remote work. - Retirement plan options. - Company transportation for commuting to and from the office if needed.

Working Environment: You will be joining a dynamic workplace that values teamwork, innovation, and shared success. As part of the Saudi Airlines team, you will have the opportunity to grow and develop in a supportive and collaborative environment.

Equal Opportunity Statement: Saudi Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

Deadline to apply: 2024-06-27

We look forward to receiving your application and potentially welcoming you to our team at Saudi Airlines!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.