Customer Support Representative

Job Description:

Saudi Airlines is seeking a dedicated Customer Support Representative to join our team in Riyadh. As an entry-level position, this role is perfect for individuals looking to kickstart their career in the aviation industry. The successful candidate will be responsible for providing exceptional customer service and support to our passengers, ensuring a positive experience with our airline.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Assist passengers with booking flights, making changes to reservations, and processing refunds. 3. Handle customer complaints and escalations with empathy and professionalism, resolving issues to the satisfaction of the customer. 4. Work closely with other departments to ensure seamless communication and coordination for customer requests. 5. Maintain accurate records of customer interactions and transactions in our CRM system. 6. Collaborate with team members to continuously improve our customer service processes and procedures.

Requirements: 1. Strong communication skills and a customer-focused mindset. 2. Resourceful and resilient in dealing with challenging situations. 3. Ability to demonstrate emotional intelligence and effectively manage customer interactions. 4. Excellent negotiation skills to address customer concerns and find solutions. 5. Ability to work in a fast-paced environment and multitask effectively. 6. Willingness to learn and adapt to new technologies and systems.

Benefits: 1. Joining bonus for successful candidates. 2. Relocation allowance for candidates moving to Riyadh. 3. Paid overtime opportunities for those willing to go above and beyond in their role.

Working Environment: At Saudi Airlines, we leverage data to inform decisions and drive strategic initiatives. As a Customer Support Representative, you will have access to valuable insights that will help you provide the best possible service to our passengers.

Deadline to Apply: The deadline to apply for this position is June 22, 2024.

Equal Opportunity Statement: Saudi Airlines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.