Customer Support Specialist - Work from home

Job Description:

Abdul Latif Jameel Co Ltd is seeking a Customer Support Specialist to join our team and work from home. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, answering inquiries, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, troubleshooting, and technical support - Process orders, returns, and exchanges - Keep detailed records of customer interactions and transactions - Escalate complex issues to the appropriate team members - Collaborate with other departments to improve customer experience - Stay current on product knowledge and company policies - Provide feedback to management on customer trends and issues

Requirements: - 1 year of experience in customer service or a related field - Resourceful and motivated with a strong customer focus - Excellent communication skills - Strong problem-solving abilities - Adaptability and time management skills - Ability to work independently and as part of a team - Proficient in Microsoft Office and customer service software

Benefits: - Remote work flexibility - Gym membership - Company transportation

Working Environment: At Abdul Latif Jameel Co Ltd, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Join a team that values your input and encourages growth and development.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Abdul Latif Jameel Co Ltd is an equal opportunity employer and does not discriminate based on race, gender, religion, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.