Live Chat Manager

Job Description:

We are looking for a dynamic and experienced Live Chat Manager to join our team at Saudi Aramco in Mecca, SA. As a Live Chat Manager, you will be responsible for overseeing the live chat operations, ensuring exceptional customer service, and maximizing chat conversions.

Responsibilities: - Manage a team of live chat agents, including recruitment, training, and performance management - Develop and implement chat strategies to increase customer engagement and drive sales - Monitor chat performance metrics and KPIs to identify areas for improvement - Collaborate with other departments to ensure seamless communication and alignment of goals - Utilize chat analytics and data to make data-driven decisions and optimize chat operations - Stay up-to-date with industry trends and best practices in live chat management

Requirements: - Bachelor's degree in Marketing, Business, or a related field - 5+ years of experience in live chat management or customer service - Excellent communication skills, both written and verbal - Strong leadership and team management abilities - Resilient and driven with a passion for delivering exceptional customer service - Innovative and adaptable to new technologies and strategies

Benefits: - Travel opportunities for training and conferences - Paid Time Off (PTO) for work-life balance - Joining Bonus for new hires

Working Environment: At Saudi Aramco, we provide a supportive and collaborative environment where employees are encouraged to continuously learn and adapt to stay ahead in a rapidly changing world. We value diversity and promote equal opportunities for all individuals.

Equal Opportunity Statement: Saudi Aramco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.