Live Chat Specialist

Job Description:

As a Live Chat Specialist at Saudi Aramco in Mecca, SA, you will be responsible for providing exceptional customer service and support through online chat platforms. You will interact with customers in real-time, answering their inquiries, resolving their issues, and ensuring their overall satisfaction.

Responsibilities: - Respond to customer inquiries promptly and professionally via live chat - Provide accurate and timely information about products, services, and company policies - Assist customers with technical issues and troubleshooting - Identify opportunities to upsell or cross-sell products and services - Escalate complex issues to the appropriate department or individual for resolution - Maintain a positive and helpful attitude in all customer interactions - Keep detailed records of customer interactions and feedback for analysis - Collaborate with team members to improve processes and enhance the customer experience

Requirements: - High school diploma or equivalent - Excellent written and verbal communication skills - Strong multitasking and time management abilities - Ability to work under pressure and meet deadlines - Dedication to providing exceptional customer service - Confidence in dealing with a variety of customer personalities - Strategic planning and problem-solving skills - Proficiency in using live chat software and other digital communication tools

Personality Traits: - Dedicated: Commitment to providing the best possible service to customers - Confident: Ability to handle challenging situations with poise and professionalism

Soft Skills: - Strategic planning: Ability to anticipate customer needs and provide proactive solutions - Problem-solving: Capacity to analyze issues and develop effective resolutions

Benefits: - Remote work flexibility - Company-provided equipment - Paid sick leave

Working Environment: At Saudi Aramco, we strive to pursue excellence in every endeavor, setting a high standard for achievement. As a Live Chat Specialist, you will be part of a team dedicated to delivering top-notch customer service and support.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Saudi Aramco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We value diversity and inclusion in our workforce and encourage qualified individuals of all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.