Live Chat Specialist

Job Description:

We are looking for a dynamic and customer-oriented Live Chat Specialist to join our team at the National Shipping Company of Saudi Arabia in Riyadh. As a Live Chat Specialist, you will be responsible for engaging with customers in real-time through our online chat platform to provide support and assistance with their inquiries or issues.

Responsibilities: - Respond to customer inquiries, troubleshoot problems, and provide information through live chat - Provide excellent customer service and ensure customer satisfaction - Identify and escalate priority issues to the appropriate team members - Keep detailed and accurate records of customer interactions - Work collaboratively with other departments to resolve customer issues - Stay up-to-date on product knowledge and company policies - Assist in developing and implementing new strategies to improve customer experience - Meet or exceed performance goals and targets

Requirements: - 1 year of experience in customer service or a related field - Adaptable and energetic personality traits - Strong persuasion and critical thinking skills - Excellent communication skills, both written and verbal - Ability to multitask and work under pressure - High attention to detail - Basic computer skills and knowledge of online chat platforms

Benefits: - Disability insurance - Joining Bonus - Gym membership - Cultivate leaders who foster inclusivity and mentorship.

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 27, 2024

Join our team and be a part of our commitment to providing exceptional customer service to our clients in the shipping industry. Apply now to become our next Live Chat Specialist!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.