Live Chat Specialist

Job Description:

As a Live Chat Specialist at Saudi Post in Medina, SA, you will be responsible for providing exceptional customer service and support to online users through live chat communication. You will be expected to handle a high volume of inquiries, resolve customer issues efficiently, and provide accurate information to enhance the overall user experience.

Responsibilities: 1. Engage with customers through live chat communication to address inquiries, provide support, and resolve issues in a timely manner. 2. Utilize knowledge of products and services to effectively assist customers and provide recommendations. 3. Maintain a professional and courteous demeanor while interacting with customers to ensure a positive experience. 4. Collaborate with internal teams to escalate complex issues and provide solutions to customer inquiries. 5. Document customer interactions and feedback to improve overall customer satisfaction. 6. Meet performance metrics and goals related to response times, resolution rates, and customer satisfaction. 7. Stay up-to-date on industry trends and best practices related to live chat support.

Requirements: 1. 2 years of experience in customer service or a related field. 2. Strong communication skills with the ability to effectively convey information and provide assistance. 3. Ability to work independently and make informed decisions to resolve customer inquiries. 4. Driven and motivated to exceed customer expectations and achieve performance targets. 5. Proficient in multitasking and managing a high volume of live chat conversations. 6. Familiarity with CRM systems and live chat software is preferred. 7. Bachelor's degree in business, communication, or a related field is a plus.

Personality Traits: 1. Independent: Ability to work autonomously and take initiative in resolving customer issues. 2. Driven: Motivated to deliver exceptional service and meet performance goals.

Soft Skills: 1. Decision-making: Ability to assess situations and make informed decisions to address customer needs. 2. Communication: Strong verbal and written communication skills to effectively engage with customers.

Benefits: 1. Remote work flexibility 2. Relocation allowance 3. Retirement plan

Working Environment: At Saudi Post, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a collaborative and supportive work environment that encourages growth and development.

Equal Opportunity Statement: Saudi Post is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: 2024-07-01

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.