Online Account Support Officer

Job Description:

The Saudi Arabian Mining Company is seeking an experienced and passionate Online Account Support Officer to join our team in Medina, SA. As an Associate Level position, the successful candidate will have at least 3 years of experience in a similar role.

Responsibilities: - Provide online account support to customers, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction - Manage and maintain customer accounts, updating and tracking account information as needed - Work closely with the sales team to support account management and growth strategies - Conduct presentations and demonstrations to potential customers, showcasing our products and services - Utilize persuasion techniques to influence customer decision-making and drive sales - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices to continuously improve customer support processes

Requirements: - Independent and passionate individual with a strong work ethic - Excellent communication skills and the ability to present information effectively - At least 3 years of experience in a customer support or account management role - Strong persuasion skills and the ability to influence customer behavior - Proficiency in using CRM software and other online support tools - Bachelor's degree in Business Administration or related field preferred

Benefits: - Free accommodation - Profit sharing opportunities - Medical coverage

Working Environment: Our company prioritizes understanding and empathy in all interactions. We believe in fostering a collaborative and supportive work environment where every team member is valued and respected.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: The Saudi Arabian Mining Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees have the opportunity to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.