Online Call Center Associate

Job Description:

We are looking for a reliable and driven Online Call Center Associate to join our team at Savola Group in Jeddah, SA. As an Associate Level employee, you will be responsible for handling online customer inquiries, providing excellent customer service, and resolving any issues that may arise. This position requires a minimum of 4 years of experience in a call center environment.

Responsibilities: - Answering incoming calls from customers and assisting with their inquiries - Responding to customer emails and messages promptly and professionally - Processing orders and refunds as needed - Providing information about products and services offered by the company - Escalating any complex issues to the appropriate department for resolution - Maintaining accurate records of customer interactions and transactions - Collaborating with team members to ensure customer satisfaction - Meeting or exceeding weekly and monthly performance targets

Requirements: - 4 years of experience in a call center or customer service role - Excellent verbal and written communication skills - Strong emotional intelligence and ability to empathize with customers - Proven ability in strategic planning to anticipate customer needs and provide proactive solutions - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office applications - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Training and professional development opportunities - Travel and spending expenses covered - Remote work flexibility

Working Environment: At Savola Group, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing excellent customer service and making a positive impact on the business.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Savola Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.