Online Chat Support Assistant

As an Online Chat Support Assistant at Saudi Arabian Mining Company (Ma'aden) in Riyadh, Saudi Arabia, you will play a critical role in providing exceptional customer service through online chat platforms. This position is ideal for individuals with at least 2 years of experience and who possess the personality traits of being energetic and resilient, as well as soft skills such as cooperation and persuasion.

Responsibilities: 1. Respond to customer inquiries and issues through online chat platforms in a timely and professional manner. 2. Resolve customer complaints and ensure customer satisfaction with quick and effective solutions. 3. Provide product information, troubleshoot technical issues, and escalate complex problems to the appropriate departments. 4. Collaborate with other team members to improve processes and enhance the customer experience. 5. Maintain accurate records of interactions and transactions with customers.

Requirements: 1. Minimum of 2 years of experience in a customer service or online chat support role. 2. Excellent communication skills, both written and verbal. 3. Ability to multitask, prioritize, and manage time effectively. 4. Strong problem-solving skills and attention to detail. 5. Proficiency in using online chat platforms and customer service tools.

Benefits: 1. Company transportation for employees. 2. Profit sharing opportunities. 3. Employee discounts on company products.

Working environment: At Ma'aden, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value collaboration, innovation, and continuous improvement, and provide our employees with opportunities for growth and development.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: Ma'aden is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.