Online Client Relations Manager

Job Description:

ACWA Power is seeking an experienced Online Client Relations Manager to join our team in Jeddah, SA. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in client relations and online customer service.

Responsibilities: - Manage online client relationships and address any issues or concerns in a timely and effective manner - Monitor online platforms to ensure positive customer experiences and respond to feedback - Develop strategies to increase customer engagement and retention - Collaborate with the marketing team to create online campaigns and promotions - Analyze data and metrics to evaluate the effectiveness of online client relations initiatives - Train and mentor junior client relations team members - Stay up-to-date on industry trends and best practices in online client relations

Requirements: - Bachelor's degree in Marketing, Business Administration, or a related field - 7+ years of experience in client relations or customer service - Proven track record of managing online client relationships and driving customer satisfaction - Strong communication skills and ability to interact with clients in a professional manner - Independent and reliable with the ability to work autonomously - Demonstrated leadership skills and attention to detail - Familiarity with online marketing platforms and tools - Experience with data analysis and reporting

Benefits: - Dental insurance - Paid Time Off (PTO) - Gym membership

Working Environment: At ACWA Power, we prioritize understanding and empathy in all interactions. We believe in fostering a positive and inclusive work environment where every team member feels valued and supported.

Equal Opportunity Statement: ACWA Power is an equal opportunity employer and considers all qualified applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Deadline to Apply: May 22, 2024.

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply and join our team at ACWA Power as our Online Client Relations Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.