Online Contact Center Assistant

As an Online Contact Center Assistant at El Seif Engineering Contracting Company in Medina, SA, you will be responsible for handling customer inquiries, resolving complaints, and providing support through various online channels such as email, chat, and social media. This entry-level position requires at least 1 year of experience in a customer service role.

Responsibilities: - Respond to customer inquiries and complaints in a timely manner - Provide accurate information and assistance to customers - Manage online chat sessions with customers - Escalate issues to the appropriate department for resolution - Maintain a high level of customer satisfaction - Assist in creating and maintaining online help resources

Requirements: - Energetic and driven personality - Strong decision-making skills - Ability to effectively manage people - Excellent written communication skills - Proficiency in using online communication tools - Basic understanding of customer service principles - High school diploma or equivalent

Benefits: - Gym membership - Retirement plan - Paid overtime

Working Environment: At El Seif Engineering Contracting Company, we value and encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to providing the best possible service to our customers while fostering a supportive and inclusive work environment.

Deadline to apply: 2024-07-01

Equal Opportunity Statement: El Seif Engineering Contracting Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.