Online Customer Care Specialist

Job Description:

Panda Retail Company is seeking a detail-oriented and customer-focused Online Customer Care Specialist to join our team in Mecca, SA. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role and possess a strong sense of adaptability and resourcefulness.

Responsibilities: - Responding to customer inquiries and resolving issues via email, chat, and phone - Providing product information and assistance with online orders - Processing returns and exchanges in a timely manner - Collaborating with other team members to improve customer satisfaction and retention - Managing multiple projects simultaneously and ensuring deadlines are met - Conducting research and analysis to identify trends and patterns in customer feedback - Assisting with special projects and initiatives as needed

Requirements: - 4 years of experience in a customer care role, preferably in an online retail environment - Strong communication skills and a customer-centric approach - Ability to work effectively in a fast-paced and dynamic environment - Proficiency in Microsoft Office suite and familiarity with CRM software - Team player with excellent project management skills - Bachelor's degree in a related field is preferred

Benefits: - Company-provided equipment - Vision insurance - Visa sponsorship for qualified candidates

Working Environment: At Panda Retail Company, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is dedicated to delivering exceptional customer care and creating a positive experience for our customers.

Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-04-12

If you meet the requirements and are excited about the opportunity to join a dynamic team in the online retail industry, we encourage you to apply for the position of Online Customer Care Specialist at Panda Retail Company in Mecca, SA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.