Online Customer Service Manager

Job Description:

Abdullah Al Othaim Markets Company is seeking a dynamic and experienced Online Customer Service Manager to join our team in Jeddah, SA. As the Online Customer Service Manager, you will be responsible for overseeing all aspects of our online customer service operations to ensure an exceptional customer experience.

Responsibilities: - Develop and implement strategies to enhance online customer service processes and procedures - Manage a team of customer service representatives to ensure they meet and exceed customer service goals - Monitor online customer inquiries and issues, escalating as needed to ensure timely resolution - Analyze customer service data to identify trends and opportunities for improvement - Collaborate with other departments to address customer service issues and improve overall customer satisfaction - Train and coach team members to deliver outstanding customer service - Stay up-to-date on industry best practices and trends in online customer service

Requirements: - Bachelor's degree in business administration or related field - Minimum of 6 years of experience in customer service, with at least 3 years in a management role - Strong leadership and people management skills - Excellent communication and interpersonal skills - Adaptability and resourcefulness in a fast-paced environment - Ability to collaborate with cross-functional teams to achieve business objectives - Proven track record of improving customer service metrics - Knowledge of online customer service platforms and tools

Personality traits: - Adaptability: able to quickly adjust to changing circumstances and priorities - Resourceful: able to find creative solutions to customer service challenges

Soft skills: - People management: ability to effectively lead and motivate a team - Cooperation: willingness to collaborate with others to achieve common goals

Benefits: - Gym membership - Retirement plan - Vision insurance

Working environment: At Abdullah Al Othaim Markets Company, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to supporting each other and fostering a positive work environment.

Equal opportunity statement: Abdullah Al Othaim Markets Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We strive to create a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: 2024-05-08

If you meet the requirements and are ready to take on the challenge of leading our online customer service team, we invite you to apply for the Online Customer Service Manager position at Abdullah Al Othaim Markets Company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.