Online Customer Support Assistant

Job Description: Zain Saudi Arabia is seeking an Online Customer Support Assistant to join our team in Jeddah, SA. As an entry-level position, this role is perfect for someone who is independent, resourceful, and looking to kickstart their career in the telecommunications industry.

Responsibilities: - Respond to customer inquiries and issues via online chat, email, and social media platforms - Provide timely and accurate information to customers regarding products, services, and policies - Assist customers with account management, billing inquiries, and technical support - Collaborate with other team members to ensure a seamless customer experience - Monitor customer feedback and escalate any recurring issues to the appropriate department for resolution - Maintain a positive and professional attitude towards customers at all times

Requirements: - Strong emotional intelligence with the ability to empathize and connect with customers - Excellent communication skills, both written and verbal - Ability to work independently and take initiative when needed - Leadership skills to help guide customers through problem-solving processes - Proficiency in using online communication channels and customer support software - High school diploma or equivalent

Benefits: As a member of the Zain Saudi Arabia team, you will have access to a range of benefits including profit sharing, dental insurance, and parental leave. We also offer opportunities for professional development and growth within the company.

Working Environment: At Zain Saudi Arabia, we embrace a culture that challenges norms and encourages bold thinking. Our team is passionate about providing the best possible customer service and is always looking for innovative ways to improve our processes.

Deadline to Apply: The deadline to apply for the Online Customer Support Assistant position is June 27, 2024.

Equal Opportunity Statement: Zain Saudi Arabia is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by local, state, or federal laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.