Online Live Chat Assistant

Job Description:

As an Online Live Chat Assistant at Saudi Aramco, you will be responsible for providing exceptional customer service and support through online chat platforms. Your primary duties will include responding to customer inquiries, providing product information, troubleshooting issues, and guiding customers through the online purchasing process. You will also work closely with the sales and marketing teams to drive engagement and promote products and services.

Responsibilities: - Engage with customers in real-time through online chat platforms - Respond promptly to customer inquiries and provide accurate information - Assist customers with product selection, pricing, and availability - Troubleshoot technical issues and escalate complex problems to the appropriate team - Collaborate with sales and marketing teams to drive engagement and promote products - Maintain a positive and professional demeanor at all times - Meet or exceed performance metrics and goals set by the company

Requirements: - Minimum of 2 years of experience in customer service or a related field - Confident and hardworking individual with excellent communication skills - Strong analytical skills and the ability to think critically - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using online chat platforms and basic computer skills - Experience with CRM software is a plus - Bachelor's degree in a relevant field is preferred

Benefits: - Parental leave for new parents - Travel opportunities for high-performing employees - Company-provided equipment for work - Competitive salary and benefits package

Working Environment: As an Online Live Chat Assistant at Saudi Aramco, you will be part of a dynamic and high-energy workplace focused on delivering impactful results. You will have the opportunity to work with a diverse team of professionals and grow your skills and career within a supportive environment.

Deadline to Apply: Please submit your application by May 17, 2024.

Equal Opportunity Statement: Saudi Aramco is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.