Online Web Chat Representative

Job Description:

We are looking for a dedicated and customer-focused Online Web Chat Representative to join our team at Abdul Latif Jameel Co Ltd in Riyadh, Saudi Arabia. As an Associate Level representative, you will be responsible for providing excellent customer service through online web chat interactions.

Responsibilities: - Engage with customers through online web chat to address their inquiries, provide support, and resolve any issues they may have. - Maintain a professional and friendly tone in all interactions with customers. - Demonstrate strong product knowledge and answer customer questions accurately. - Identify and escalate any complex issues to the appropriate department. - Ensure timely responses to customer inquiries and follow-up as needed. - Collaborate with team members to improve overall customer satisfaction and service quality.

Requirements: - Bachelor's degree in a related field. - Minimum of 4 years of experience in a customer service or online support role. - Excellent written and verbal communication skills. - Strong problem-solving abilities and attention to detail. - Resilient and able to work effectively under pressure. - Hardworking and committed to providing exceptional customer service. - Proficient in time management and able to prioritize tasks effectively. - Presentation skills to effectively communicate with customers through online chat. - Ability to work independently and in a team environment.

Benefits: - Parental leave for eligible employees. - Free accommodation for employees working in Riyadh. - Remote work flexibility options for a better work-life balance.

Working Environment: At Abdul Latif Jameel Co Ltd, we promote equality and fairness for all employees. We strive to create a diverse and inclusive work environment where every team member is valued and respected.

Deadline to Apply: Please submit your application by May 31, 2024.

Equal Opportunity Statement: Abdul Latif Jameel Co Ltd is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.