Support Associate - Work from home

As a Support Associate at National Water Company, you will play a crucial role in ensuring smooth operations and providing excellent customer service while working remotely from your home in Medina, SA. This entry-level position is perfect for individuals who are confident, dedicated, and possess a keen attention to detail.

Responsibilities: 1. Respond to customer inquiries and provide support via phone, email, and chat. 2. Assist customers with account changes, billing inquiries, and technical issues. 3. Process orders and coordinate with various departments to ensure timely delivery. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with team members to troubleshoot issues and provide solutions. 6. Stay up-to-date on product knowledge and company policies. 7. Follow company guidelines and procedures to uphold quality standards.

Requirements: 1. Minimum of 1 year of experience in customer service or a related field. 2. Excellent communication skills and the ability to work well in a team environment. 3. Proficiency in using customer service software and Microsoft Office suite. 4. Strong organizational skills and the ability to multitask effectively. 5. Ability to work independently and prioritize tasks to meet deadlines. 6. Confidence in handling customer inquiries and providing solutions. 7. Dedication to delivering exceptional service and maintaining customer satisfaction.

Benefits: - Disability insurance - Gym membership - Life insurance

Working Environment: At National Water Company, we prioritize employee well-being through health and wellness initiatives. Our supportive team environment encourages collaboration, growth, and work-life balance.

Equal Opportunity Statement: National Water Company is an equal opportunity employer and strives to create a diverse and inclusive workplace. We welcome applicants from all backgrounds and are committed to providing equal opportunities for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.