Remote Support Manager

Job Description:

Saud Consult is seeking a highly motivated and resourceful Remote Support Manager to join our team in Medina, SA. As a Remote Support Manager, you will be responsible for overseeing and managing a team of remote support specialists who provide technical assistance to our clients.

Responsibilities: - Manage and lead a team of remote support specialists, providing guidance, training, and support as needed - Ensure that all remote support requests are handled in a timely and efficient manner - Develop and implement processes to streamline the remote support operation - Collaborate with other departments to ensure a seamless experience for our clients - Monitor and analyze remote support metrics to identify areas for improvement - Handle escalations and customer complaints in a professional and timely manner - Stay up to date on the latest technology trends and developments in the remote support industry

Requirements: - Minimum of 5 years of experience in a remote support role - Proven leadership skills with the ability to motivate and inspire a team - Strong negotiation and cooperation skills - Excellent communication skills, both written and verbal - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Bachelor's degree in Computer Science or related field preferred

Benefits: - Free food - Disability insurance - Training & professional development opportunities

Working Environment: At Saud Consult, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We believe in fostering a culture of teamwork, respect, and continuous improvement.

Equal Opportunity Statement: Saud Consult is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and empowered to succeed.

Deadline to apply: 2024-06-22

If you meet the requirements and are looking for a challenging and rewarding opportunity, we encourage you to apply for the Remote Support Manager position at Saud Consult. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.