Remote Support Manager

Job Description:

The Saudi Cement Company is seeking a Remote Support Manager to join our team in Medina, SA. As a Mid-to-Senior Level professional with at least 8 years of experience, you will be responsible for overseeing and managing our remote support team to provide technical assistance to our customers.

Responsibilities: 1. Manage and lead a team of remote support specialists to ensure timely and effective resolution of customer issues. 2. Develop and implement strategies to improve the efficiency and effectiveness of the remote support process. 3. Collaborate with other departments to identify and address common customer issues. 4. Train and mentor team members to enhance their technical skills and customer service abilities. 5. Monitor key performance indicators and provide regular reports to management on team performance. 6. Stay current on industry trends and best practices in remote support management. 7. Handle escalated customer issues and provide resolution in a timely manner. 8. Continuously look for ways to improve the customer experience and exceed expectations.

Requirements: 1. Bachelor's degree in Computer Science or related field. 2. Proven experience in managing a remote support team. 3. Strong technical background and knowledge of IT systems. 4. Excellent communication and interpersonal skills. 5. Ability to work well under pressure and meet tight deadlines. 6. Strong leadership and team management skills. 7. Passionate and hardworking individual with a commitment to providing excellent customer service. 8. Ability to think strategically and develop long-term plans for the remote support department. 9. Proficiency in strategic planning and implementing process improvements. 10. Experience with remote support tools and software.

Personality Traits: passionate, hardworking Soft Skills: teamwork, strategic planning

Benefits: - Employee discounts - Company equipment - Free food

Working Environment: At Saudi Cement Company, we prioritize employee well-being through health and wellness initiatives. We strive to create a positive and inclusive work environment where our employees can thrive and grow.

Equal Opportunity Statement: Saudi Cement Company is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status in accordance with applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.