Web Chat Manager

We are looking for a dynamic and experienced Web Chat Manager to join our team at Saudi Post in Riyadh, Saudi Arabia. As the Web Chat Manager, you will be responsible for overseeing the web chat operations, ensuring smooth communication between our customer service representatives and customers.

Responsibilities: - Manage and maintain the web chat platform, ensuring it is operating efficiently and effectively - Train and supervise a team of web chat agents, providing guidance and support as needed - Monitor chat interactions to ensure a high level of customer service and satisfaction - Analyze chat data and trends to identify areas for improvement and implement strategies to increase customer engagement - Collaborate with other departments to integrate web chat into overall customer service strategy - Stay up-to-date with industry best practices and trends in web chat technology

Requirements: - Minimum of 6 years of experience in a similar role - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication skills and attention to detail - Confident in decision-making and problem-solving - Knowledge of web chat software and technology - Proven track record of driving results and meeting KPIs

Personality traits: - Motivated - Confident

Soft skills: - Attention to detail - Leadership

Benefits: - Remote work flexibility - Dental insurance - Company transportation

Working environment: At Saudi Post, we foster transparency and open dialogue for effective communication at all levels. We value collaboration and teamwork to drive success.

Deadline to apply: 2024-05-31

Equal opportunity statement: Saudi Post is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.