Web Chat Representative

Job Description:

We are looking for a dedicated Web Chat Representative to join the team at Saudi Post in Medina, SA. As a Web Chat Representative, you will be responsible for providing exceptional customer service through online chat platforms. You will interact with customers to address inquiries, resolve issues, and provide information about services offered by Saudi Post.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner via online chat platforms - Provide accurate information about Saudi Post services, rates, and delivery options - Assist customers with tracking packages, processing returns, and scheduling pickups - Resolve customer complaints and escalate issues as needed to ensure customer satisfaction - Document all customer interactions and maintain accurate records of communications - Work collaboratively with other team members to ensure a seamless customer experience - Stay informed about changes to Saudi Post services and policies to provide accurate information to customers

Requirements: - 2+ years of experience in customer service or a related field - Independent and resilient personality traits - Strong leadership and innovation skills - Excellent communication and problem-solving abilities - Ability to multitask and prioritize tasks effectively - Proficiency in using online chat platforms and customer service software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Training and professional development opportunities - Vision insurance - Employee discounts on Saudi Post services and products

Working Environment: At Saudi Post, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and collaborative environment where employees can thrive and contribute to the success of the organization.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Saudi Post is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, or any other basis protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.