Web Chat Specialist

Job Description:

Savola Group is seeking a dynamic and enthusiastic Web Chat Specialist to join our team in Riyadh, SA. As a Web Chat Specialist, you will be responsible for providing exceptional customer service through online chat platforms. This entry-level position is perfect for individuals who are looking to kickstart their career in the digital customer service field.

Responsibilities: 1. Interact with customers through web chat to address inquiries and provide support. 2. Resolve customer issues in a timely and efficient manner, ensuring customer satisfaction. 3. Utilize project management skills to improve the efficiency and effectiveness of the web chat platform. 4. Collaborate with other team members to develop strategic plans for enhancing the online customer experience. 5. Maintain a positive and professional attitude in all customer interactions. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Participate in corporate social responsibility initiatives to give back to the community.

Requirements: 1. Resilient and passionate individual who is dedicated to providing exceptional customer service. 2. Strong project management and strategic planning skills. 3. Excellent written communication skills and the ability to multitask. 4. Ability to work in a fast-paced environment and adapt to change. 5. Detail-oriented with a high level of accuracy. 6. Bachelor's degree in a related field preferred but not required. 7. No prior experience necessary, training will be provided.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Company-provided equipment for remote work. 3. Dental insurance for all employees.

Equal Opportunity Statement: Savola Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

If you have what it takes to excel in this role, we encourage you to apply before the deadline on May 13, 2024. Join us in making a positive impact through our corporate social responsibility initiatives and be a part of a team that values your skills and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.