Web Chat Specialist

Job Description:

We are seeking a motivated and hardworking Web Chat Specialist to join our team at Al Babtain Power & Telecommunication Co in Medina, Saudi Arabia. As a Web Chat Specialist, you will be responsible for providing customer support through online chat platforms, assisting customers with inquiries, troubleshooting technical issues, and ensuring a positive customer experience.

Responsibilities: - Respond to customer inquiries and provide support through web chat platforms - Troubleshoot technical issues and escalate to appropriate teams when necessary - Ensure a high level of customer satisfaction through effective communication and problem-solving skills - Maintain detailed records of customer interactions and transactions - Collaborate with other team members to improve service quality and efficiency - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers - Meet and exceed performance metrics related to response times, resolution rates, and customer satisfaction

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong time management and organizational skills - Ability to analyze and interpret data to make informed decisions - Ability to work in a fast-paced and high-pressure environment - Basic computer skills and proficiency in using web chat platforms - Customer service experience is a plus, but not required

Benefits: - Joining Bonus - Retirement plan - Disability insurance

Working Environment: As a Web Chat Specialist at Al Babtain Power & Telecommunication Co, you will thrive in an energetic and rapidly evolving work setting. You will have the opportunity to grow and develop your skills while making a positive impact on our customers.

Equal Opportunity Statement: Al Babtain Power & Telecommunication Co is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, religion, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: June 27, 2024

Join our team and be a part of our mission to provide exceptional customer service through online chat support. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.