Senior Service Engineer

Senior Service Engineer

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Your role and responsibilities

Service Delivery
• Performs medium to high complex Service tasks like installation , commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or onsite activity in different Service categories
(installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
• Plans and prepares site work for larger project team and manages related subcontractors at site.
• Coaches technicians and engineers and supervises complex site activities.
• Supports the certification process of associate field service engineers and field service engineers
Customer Focus
• Contributes to customer satisfaction by planning and executing Service work according to customer order and expectation.
• Clear understanding of sense of urgency and care in the direct area of responsibility.
• Ensures customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations.
• Works with customer to identify opportunities in the installed base to improve system performance and operational performance improvements.
• While onsite, works with the customer to identify opportunities for improving the customers operations and eliminating pain points.
• Utilizes the local practices for notifying the account team of opportunities.
Documentation and Reports:
• Prepares all documents and customer reports to be signed by the customer representative.
• Utilizes all relevant tools.
• Reports work done in a timely manner and follows up when needed.
Troubleshooting
• Troubleshoot equipment/Systems/Process failures and requests proactive corrective actions and makes recommendations to avoid repeating the problem in the future.
• Acts as a technical consultant in own specific area of expertise.
Materials and Supply
• Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and at the appropriate quality for service activities.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepares standard lists for ease of work.
Operational excellence
• Proactively plans and executes work on a firsttime right approach with customers, and ensures the job is done on time and on quality. • Identifies improvement needs and potential solutions for them in the way of working and the products in question and drives improvement actions in own area of responsibility.
Health, Safety and Integrity
• Applies safety rules and safe practices as well as environmental responsibilities.
• Reports unsafe practices and incidents.
• Leads HSE activities at site.
People leadership and development
• Develops, coaches, and provides technical guidance to colleagues.
• Act as trainer when needed, for team members and customers.

Qualifications for the role

• Engineer Degree with Automation or Electronics & Instrumentation.
• More than 10 years proven working experience in automation engineering.
• More than 05 years as System S Plus engineering, installation and troupleshooting including system, hardware and application coding.
• Knowledge of System 800xA is plus.
• Technical acumen for solution designing & troubleshooting support virtually.
• Excellent clientfacing / handling and technical convincing skills.
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills and time scheduling.
• Experience with customers like ARAMCO, SABIC, SWCC, Marafiq.

More about us

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