SERVICE DELIVERY EXPERT

Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins

Job Description

We are currently looking for a Service Delivery Expert for our major rail metro project, you will play a pivotal role in coordinating and managing the Operations and Maintenance (O&M) contractors during the launch and main operations of the metro system. This position demands a seasoned professional with comprehensive expertise in every aspect of metro rail systems, coupled with a Western education from recognized institutions.

Key Responsibilities:

Contractor Liaison and Coordination:

• Act as the primary point of contact between the Project Management Company and O&M contractors.

• Facilitate effective communication and collaboration to ensure seamless project launch and ongoing operations.

• Possess in-depth knowledge of all rail operations, timetable management, accident and incident investigation, contingency planning, operations rule book and best practices.

• Provide technical guidance and support to the O&M contractors to ensure compliance with project requirements.

Launch Preparation:

• Develop and execute detailed plans for the successful launch of the metro system, considering safety, efficiency, and customer experience.

• Work closely with stakeholders to identify and resolve potential issues before the launch.

Operations Management:

• Oversee day-to-day operations, addressing any challenges that may arise promptly.

• Implement best practices for maintenance, incident response, and service delivery to optimise system performance.

Quality Assurance:

• Establish and enforce quality standards for O&M activities, ensuring adherence to project specifications and safety regulations.

• Conduct regular audits and assessments to monitor service delivery effectiveness.

Training and Development:

• Collaborate with O&M contractors to design and implement training programs for staff to enhance their skills and ensure they meet project requirements.

Performance Monitoring:

• Implement key performance indicators (KPIs) to measure the effectiveness and efficiency of service delivery.

• Analyze data and propose improvements to enhance overall performance.

Risk Management:

• Identify potential risks to service delivery and develop mitigation strategies.

• Ensure that O&M contractors are equipped to handle unexpected challenges and emergencies.

Qualifications

and Experience:

• Bachelor's or Master's degree from a recognised Western institution in a relevant field (Engineering, Project Management, etc.).

• Minimum of [9] years of experience in a similar role on major rail metro projects worldwide.

• Proven track record of successful project launches and sustained operations.

Skills:

• Exceptional communication and interpersonal skills.

• Experience in Rail Operations

• Strong leadership and team management abilities.

• Analytical mindset with the ability to solve complex problems.

• Thorough understanding of metro rail operations, rail systems and industry best practices.

• Proficiency in project management tools and software

Rewards & Benfits

• A competitive salary

• Transportation allowance

• Medical and life insurance cover

• Annual leave

• Medical and life insurance cover

• Company gratuity scheme

• Discretionary bonus scheme

• Annual flight allowance to point of origin

AtkinsRealis is committed to eliminating discrimination and encouraging diversity amongst our workforce. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction or disablement. We oppose all forms of unlawful treatment and discrimination.

Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.

We pursue this commitment by:

• Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented

• Complying with the relevant employment legislation and codes of practice

• Ensuring that all existing employees, potential employees, colleagues and customers are treated equally and with respect

• Ensuring that the workplace is an environment free from discrimination, harassment, victimisation and bullying regardless of an individual’s gender, marital status, age, race, ethnic origin, religious conviction or disablement;

• Making all decisions relating to recruitment, selection or promotion according to the