Service Manager - Advanced Chemical Engineer

Join a team recognized for leadership, innovation and diversity The Future Is What We Make It. When you join Honeywell, you become a member of our Global team ofthinkers, innovators, dreamers and doers who make the things that make thefuture. By changing the way we fly, fueling jets in an eco-friendly way, keepingbuildings smart and safe and even making it possible to breathe on Mars. Make the Best You. Working at Honeywell is not just about developing cool things. Allour employees enjoy access to dynamic career opportunities across differentfields and industries. Join us and Make an Impact. The Purpose of the Role Asa Service Manager here at Honeywell UOP, based in Dhahran, KSA, you will play acritical role in managing and overseeing service operations to cover ourcustomers in Pakistan and Oman. You will be responsible for ensuring the deliveryof high-quality services, maintaining strong customer relationships, anddriving operational excellence. Your leadership skills, technical expertise,and ability to drive results will be essential in achieving businessobjectives. You will report directly to our Sr Service Manager covering MENA Region and youwill work out of our Dhahran, KSA location on a hybrid work schedule. In this role, you will have a significant impact on the success of our serviceoperations in Pakistan and Oman. You will be responsible for managing servicedelivery, coordinating with cross-functional teams, and ensuring customersatisfaction. Your ability to effectively manage resources, resolve issues, anddrive continuous improvement will be crucial in delivering exceptional serviceto our customers. Responsibilities:

• Manage and oversee service operations to cover customers in Pakistan and Oman
• Ensure the delivery of high-quality services to customers
• Maintain strong customer relationships and ensure customer satisfaction
• Build strong relationships with each customer's personnel across several levels of the organization
• Become knowledgeable of each customers' refinery/plant configuration, processing goals and strategies
• Oversee all customer service interactions with UOP and ensure necessary agreements are in place.
• Visit customers' sites regularly for in-depth discussions and consultation on current operations, process performance, and any other issues relating to UOP technology transfer. Proactively engage customers to obtain and/or review operating data to enable value added technical support
• Manage the troubleshooting efforts for the assigned customer base with the help of UOP's Technical Service and other relevant departments' personnel as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction
• Support new unit start-up and catalyst/adsorbent reload activities, determine and coordinate work scope and schedule for UOP site-support
• Determine how UOP products and services might be applied to meet customers' goals (processing or competency of their workforce)
• Coordinate with cross-functional teams to achieve business objectives
• Collaborate and support Sales business to meet service financial targets by developing specific strategies to target, win and retain future business, as well as prospecting for new business opportunities
• Drive operational excellence and adherence to quality standards
• Manage financial performance and budgeting for service operations

YOU MUST HAVE

• Bachelor's Degree in Chemical Engineering
• Minimum of 10 years of experience in the refining, petrochemical, or gas processing industries within a technical role, with some exposure to direct sales.
• Candidates with strong exposure to Hydro processing and Reforming technologies would be preferred.
• Knowledge of UOP process technologies and equipment
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment

WE VALUE

• Strong customer relationship management skills
• Ability to navigate complex business environments
• Strong business acumen and strategic thinking
• Proven track record of driving operational excellence and achieving targets
• Ability to manage and influence others with a demonstrated capability to collaborate with people and organizations while driving results.
• Able to collaborate with cross business-units to prioritize actions and resources.
• Providetimely and concise information to others and using clear and thoughtful oraland written communications to influence, negotiate and collaborate effectively.

We Offer: Theopportunity to work on the world's most exciting projects, transforming thecities we live in, the buildings where we work, and the vehicles that moveus. Groupmedical insurance plan life. Paidannual leave and time off work. A culturethat fosters inclusion, diversity and innovation. Marketspecific training and on-going personal development. Ifthis is your dream role, then we'd love to hear from you. Weare an equal opportunity employer and value diversity at our company. We do notdiscriminate based on race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status. Wewill ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, toperform crucial job functions, and to receive other benefits and privileges ofemployment. Please contact us to request accommodation. Additional Information

• JOB ID: HRD230023
• Category: Engineering
• Location: DTV - Plots 13 & 16,Dhahran Techno Valley Science Park,Dhahran,EASTERN PROVINCE,34464,Saudi Arabia
• Exempt

Global (ALL)