Shift Supervisor

Shift Supervisor 
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".   Your Opportunity  

We are currently bidding for a prestigious new project in Riyadh, Saudi Arabia and we are looking for a Shift Supervisor who will plan, manage and supervise container terminal operations, ensuring maximum productivity through optimal utilisation of resources, while adhering to quality & safety standards.

The purpose of the project under this contract is assist Site Manager in defining the overall yard strategy, and ensure compliance with the same while assisting in defining and planning yard activities/ procedures on the lines of terminal structure, yard configuration, nature of operations, container types, and type of equipment.

The Ministry is in the process of developing and executing a transformation program. This program involves transitioning from the management of operations and maintenance contracts to the management of contracts related to assets and facilities. The Ministry’ primary objective is to achieve maximum value and benefit for the life cycle of assets and facilities within their estate.

The ideal candidate should have excellent verbal and written communication skills with a proven track record of instituting continuous improvement.

The hiring for this position is subject to contract award.

Key Accountabilities

• Assist in defining Yard Traffic Rules/ Yard Path Matrix to optimize the productivity of yard equipment and throughput capacity of the yard
• Understand quay design and its impact on operational efficiency
• Assist in improving quay utilization by analysing berth occupancy, vessel waiting time and related stowage planning factors
• Ensure yard operations are managed in accordance with terminal policies and procedures, legislative policy, and customer requirements
• Ensure yard planning is effectively managed to facilitate movement of containers
• Stacking principles are followed
• Corrective measures to avoid potential clashes in the yard
• Optimal allocation of equipment – e.g. RTGs, reach stackers, forklifts, Empty Container Handlers (ECHs) & Straddle Carriers (until they are phased out)
• Housekeeping of containers to minimize the loading time
• Movements to Examination area and Delivery areas
• Explain implications of container movement in the yard – cost, time and convenience
• Assist in defining norms for equipment allocation to ensure optimal utilization of yard equipment

Specific Requirements

• Minimum 5 to 7 years’ experience in container planning or operations
• 4 to 5 years’ experience in supervisory role in container planning operations
• Experience in managing container terminal operating system (NAVIS, Cosmos, etc.)
• Prior experience in managing and building teams
• Must be a Saudi National

What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.